This Shipping and Delivery Policy delineates the operational protocols, timelines, and legal frameworks governing the transit of items purchased via www.countiescleaning.com. Our distribution processes are structured to comply with standard merchant requirements under New Zealand commercial codes and the statutory protections defined within the EU Consumer Rights Directive.
1. Dispatch Location and Operational Handling
All inventory items are dispatched directly from our established business and warehouse facility located in New Zealand.
Dispatch Origin Address: 28 Aldred Road, Remuera, Auckland, Auckland, 1050, New Zealand
Internal Handling Framework: Upon confirmation of a transaction, our internal personnel manage the selecting, checking, and packaging workflows. This handling phase requires 1 to 2 business days to complete prior to formal carrier collection.
2. Logistics Infrastructure and Transit Timelines
Our retail distribution framework is specifically configured to serve domestic consumers within the European region. To facilitate secure, long-distance transit from our facility to destination markets, we partner exclusively with recognized priority international courier networks.
Carrier Networks and Estimated Windows
Logistics Partners: DHL Priority, FedEx Priority, and UPS Priority.
Standard Transit Duration: Following the handling phase and handoff to the courier, the estimated transit timeline to European destinations is 7 to 10 business days.
Automated Tracking Notification System
To support transparent merchant tracking requirements, our automated notification infrastructure communicates directly with the electronic mail address provided during your checkout sequence. Automated tracking disclosures are issued systematically at key transit milestones:
At Dispatch: Concluding internal handling, containing your unique carrier tracking identification.
At Hub Arrival: Upon formal processing at the primary international transit facility.
At Local Delivery: Upon sorting and assignment to regional courier personnel for final destination delivery.
3. Extended Transit Resolutions and Risk Framework
Delayed Consignment Protocol
In circumstances where a shipment remains undelivered beyond our standard transit timeline, our internal administration will initiate a formal trace investigation with the assigned carrier network. Following the verification parameters of the transit audit, we will execute appropriate remedial actions, consisting of either a full transaction refund or a priority replacement dispatch.
Transfer of Risk Under European Statutes
In strict compliance with the EU Consumer Rights Directive, the risk of physical degradation, damage, or loss of the goods during transit remains with COUNTIES CLEANING SUPPLIES LIMITED. The responsibility for the physical item transfers to the consumer only upon the successful delivery of the package into the physical possession of the customer or a designated representative at the specified destination address.
4. Statutory Corporate Identity
For regulatory inquiries, logistical verifications, or customer service communications, please refer to our formal corporate details below:
Company: COUNTIES CLEANING SUPPLIES LIMITED
Email: mop@countiescleaning.com
Business/Warehouse Address: 28 Aldred Road, Remuera, Auckland, Auckland, 1050, New Zealand
Registered Address: Martyn Jagusch, 6 Nelson Street, Pukekohe, 2120, New Zealand
Phone: +64 800737849