Welcome to www.countiescleaning.com. These Terms of Service govern your use of our digital storefront and outline the contractual obligations between you and our corporate entity. By placing an order or accessing this website, you agree to comply with and be bound by these legal provisions.
1. Corporate Identity & Scope of Operation
This website is operated, and all related commercial activities are managed, by COUNTIES CLEANING SUPPLIES LIMITED, a corporate entity legally registered and incorporated under the laws of New Zealand.
Brand Identity: Countiescleaning
Target Audience: Our commercial operations on this website are specifically structured to offer residential floorcare dehydration apparatus to consumers residing within the European territory.
2. Shipping, Dispatch, and Logistics Infrastructure
We manage order processing under a strict internal control system from our dedicated facilities to ensure structural oversight of our shipments.
Logistics Partnership & Transits
We collaborate with established international courier networks, including DHL Priority, FedEx Priority, and UPS Priority, to manage final transit to destination markets in Europe.
Standard Transit Window: The expected transit timeline for standard orders is 7 to 10 business days from the date of dispatch.
Automated Tracking Disclosures: To maintain clear communication, our automated dispatch system transmits real-time tracking update emails to the digital address provided at the time of purchase. These disclosures occur at key operational milestones:
Upon successful completion of package dispatch.
Upon arrival at the primary carrier hub.
Upon assignment to local transit networks for final home delivery.
Extended Transit Inquiries
In circumstances where an order exceeds our standard shipping timeline, our internal administrative desk will initiate a formal investigation with the respective carrier network. Based on the documented outcomes of the transit audit, we will execute appropriate remedial actions, consisting of either a complete transaction reversal (full refund) or a priority replacement dispatch.
3. Transfer of Risk and Property Ownership
In strict compliance with the EU Consumer Rights Directive, the risk of damage, degradation, or physical loss of the items does not transfer to the consumer upon handover to the courier network.
Statutory Guarantee of Receipt:
The structural risk of loss or transit damage remains fully with COUNTIES CLEANING SUPPLIES LIMITED until the physical goods are successfully delivered into the physical possession of the consumer or a designated recipient at the specified delivery address.
4. Cancellation, Returns, and Defective Items Policy
Our returns architecture is designed to fully support European statutory consumer mandates while maintaining a clear and streamlined remediation protocol.
Statutory Right of Withdrawal (14-Day Limit)
In accordance with European consumer protection statutes, customers residing within Europe have the statutory right to withdraw from their purchase contract within 14 calendar days from the date on which physical possession of the product is acquired. To initiate a standard return under this statutory provision, the item must remain in its original, merchantable condition.
Damaged, Flawed, or Non-Conforming Items
If an item arrives with functional flaws, structural irregularities, or transit damage, consumers are not required to return the compromised physical hardware. Instead, the consumer must contact our support desk via email within the statutory period and provide clear photographic verification of the reported issue.
Remedial Options: Upon successful review of the photographic evidence, our administration will offer a choice between:
A full transaction refund processed to the original payment method.
A priority dispatch of an identical replacement unit.
5. Governing Law and Legal Jurisdiction
These Terms of Service and any associated commercial transactions are subject to a dual-regulatory structural alignment:
New Zealand Jurisdictional Baseline: Corporate governance, contract formation, and fair-trading parameters are established under the laws of New Zealand.
European Consumer Protections: Consumer transactions involving European residents are subject to the mandatory statutory protections of the EU Consumer Rights Directive and standard international data privacy frameworks, ensuring your local legal protections are respected.
6. Corporate Contact Registry
For formal legal notices, regulatory declarations, or customer support enquiries, please utilize the formal corporate contact information detailed below:
Company: COUNTIES CLEANING SUPPLIES LIMITED
Email: mop@countiescleaning.com
Business/Warehouse Address: 28 Aldred Road, Remuera, Auckland, Auckland, 1050, New Zealand
Registered Address: Martyn Jagusch, 6 Nelson Street, Pukekohe, 2120, New Zealand
Phone: +64 800737849