This Privacy Policy outlines how Countiescleaning collects, processes, uses, and retains personal data arising from your interaction with our website. Our operations are structured to align with the statutory requirements of the New Zealand Privacy Act 2020 and the European General Data Protection Regulation (GDPR).
1. Data Controller
The data controller responsible for your personal information on this website is:
Corporate Entity: COUNTIES CLEANING SUPPLIES LIMITED
Registered Address: Martyn Jagusch, 6 Nelson Street, Pukekohe, 2120, New Zealand
Email Address: mop@countiescleaning.com
2. Information Collected and Lawful Basis
We collect specific categories of personal information necessary to execute transactions and manage standard commercial interactions. The legal basis for processing this information is the performance of a commercial contract with you or compliance with our statutory legal obligations.
Identity and Contact Data: Includes your full name, physical delivery address, billing address, contact telephone number, and electronic mailing address.
Transactional Information: Includes records of specific items acquired, transaction dates, and total commercial values.
3. Payment Processing
To complete transactions, payment information is captured and managed directly through an external, compliant processing infrastructure.
Processor Engagement: All payment processing services are delegated directly to Stripe.
Data Directives: When finalizing an order, your payment details (such as credit card identification parameters) are routed directly into the Stripe operational environment.
Merchant Limitations: COUNTIES CLEANING SUPPLIES LIMITED does not view, capture, or store your full payment card account numbers or confidential security credentials within our own systems. Stripe handles this data in accordance with international standard transaction compliance mandates.
4. Data Sharing and Transfers
Your personal details are disclosed to external operational partners solely to facilitate core operational requirements:
Logistics Providers: Necessary delivery names and addresses are disclosed to international postal or courier networks to facilitate product delivery.
Regulatory Bodies: Information may be disclosed where requested by formal government authorities, tax administrations, or legal jurisdictions in accordance with statutory obligations in New Zealand or Europe.
5. Data Retention Periods
We maintain personal information only for the duration required to satisfy the specific purposes for which it was gathered, including satisfying legal, accounting, or regulatory reporting demands.
Transactional Records: Under New Zealand tax legislation (Tax Administration Act 1994) and European fiscal frameworks, corporate transaction records and corresponding customer identifiers are retained for a standard period of 7 years following the date of the commercial transaction.
Enquiry Correspondence: General non-transactional support communications are removed from active records after 2 years from the resolution of the enquiry, provided no further legal or contractual necessity exists.
6. Statutory Rights of Consumers
Depending on your geographical location, you hold specific structural rights regarding your personal records under the New Zealand Privacy Act 2020 or the GDPR:
Access and Portability: You may request a formal overview of the specific personal data held by our organization.
Rectification: You retain the right to request immediate modification of inaccurate or incomplete records.
Erasure (“Right to be Forgotten”): European residents may request the removal of personal profiles, provided the records are no longer required for mandatory legal retention or ongoing contract fulfillment.
Restriction of Processing: You may request that we suspend processing actions on specific sets of information under statutory conditions.
To exercise any of these entitlements, please submit a formal written request to our monitoring desk at mop@countiescleaning.com.
7. Security Implementations
We apply standard administrative and logical controls designed to reduce risks regarding unauthorized access, alterations, or loss of consumer records. While we employ professional measures aligned with commercial retail standards to guard personal data, no internet-based transfer or electronic storage method can be stated as entirely free from external vulnerabilities.
8. Corporate Communication Registry
Company: COUNTIES CLEANING SUPPLIES LIMITED
Email: mop@countiescleaning.com
Business/Warehouse Address: 28 Aldred Road, Remuera, Auckland, Auckland, 1050, New Zealand
Registered Address: Martyn Jagusch, 6 Nelson Street, Pukekohe, 2120, New Zealand
Phone: +64 800737849